Trial Notifications

In the Secure Trials Console (STC) dashboard, you have the capability to tailor your notification settings, ensuring you are always in the loop about your trial's status and any customer actions related to the trial. You can adjust your notification preferences in the My Profile section within the STC dashboard.

Note

By default, all notifications are disabled. To begin receiving notifications, it's necessary to configure your settings accordingly. For more information, see Customize Notification Preferences

The notifications you can opt to receive include:

  • Notification upon customer login to a trial.

  • Reminder when a customer hasn’t logged in for a week since the trial's initiation.

  • Alert three days before the trial's expiration date.

  • Notification once a trial has expired.

Moreover, you can include up to five additional email addresses to receive copies of the notifications you've set up.

Upon setting up in-app notifications, you'll receive alerts by clicking the bell icon in the upper-right corner. The Notifications window that appears allows you to:

  • View new notifications, each includes an associated trial ID for easy reference.

  • Adjust notification settings by selecting the settings icon .

  • Manage your notifications by marking them as read. Choose Mark all as read in the upper-right corner to mark all notifications read. For individual notifications, use the red circular button on the left side. Notifications marked as read will vanish from the window, yet they can be located on the Notifications page for future review.

  • Access all notifications by selecting View all or View all notifications (this button appears in the Notifications window when there are no notifications.) This action redirects you to the Notifications page, where you can search and filter through all notifications.

On the Notifications page, you can do the following:

  • Searching and sorting through all notifications.

  • Filtering notifications by date and product.

  • Marking notifications as read.

Note

Please note that the system stores notifications for 30 days.