Secure Access

Trial creation

In general terms, the trial creation process is described in Start a New Trial. The first and second steps of trial creation are mostly the same for all products.

At the third step, select the Secure Access product, which comes with a predefined package of 100 seats. The fourth step is identical to other products.

A key difference in Secure Access trials is the option to add ThousandEyes, which helps organizations optimize connected experiences. For ThousandEyes, you can select a region (United States or European Union) and set the trial length up to 90 days. Trials can be extended, but the total duration cannot exceed 90 days.

In the Trial info tab, the Other information section shows details about the ThousandEyes addon. However, ThousandEyes is provisioned only after the Secure Access trial becomes active. If the Secure Access trial is in Pending status, ThousandEyes information will not appear until activation. Refresh the page to see updated details.

Note

If ThousandEyes provisioning fails, don't hesitate to contact the console support team. You can create a support case directly from the console by selecting Open Case with Console Support Team from the navigation pane.

Health categories

Health categories for Secure Access trials:

  • Fresh: Activated within the last 7 days.

  • At Risk: Activated more than 7 days ago but not sending traffic.

  • Stale: Inactive, with either no traffic or at least one non-Cisco admin user inactive in the last 7 days.

  • Growing: Provisioned but not fully adopted. Includes an organization ID, at least one non-Cisco system admin, and active traffic flow.

  • Ripe: Fully adopted. Includes active non-Cisco users, provisioned resources, custom configurations, recent firewall activity, and significant traffic within the last 7 days.