SCC-Firewall management metrics

SCC-Firewall management metrics offers an overview of key performance indicators and configurations for customer accounts. It provides detailed insights into trial health, users activity, cloud delivery, and ai assistans, enabling you to monitor adoption and enhance system performance, see image below.

Trials by health category

This section reperesents number of trials by each health category. Types of health category and theire definnifgs are next:

  • Fresh: Activated within the last 7 days.

  • At Risk: Activated more than 7 days, have been logged in withn 7 days, but don't have Cloud Delivery FMC (1).

  • Stale: Activated more than 7 days, haven't been logged in withn 7 days and don't have CD_FMC.

  • Growing: Have 1 Cloud Delivery FMC but don't have FTD (2).

  • Ripe: Have 1 Cloud Delivery FMC and have FTD

Where:

  1. Cloud Delivery FMC - count of the number of FMC_E devices managed by CDO on this account. If the customer has a FMC_E deployed, they have the basic standards of enablement for the CD_FMC. One tenant can only have one CD_FMC/FMC_E device. One CD_FMC/FMC_E can manage up to 1000 FTD_C devices. Every customer in the CDO dataset has the ability to spin up an FMC today. There is a button in the portal. If they click the button in the portal it kicks off a Jira ticket for the ops team to create a portal for them;

  2. FTD - count of the number of FTD devices managed by CDO + FTD for Cloud Delivered FMC count on this account ;

General information

In this section is shown total number of users, also by region and number of admin users.

Cloud Delivery FMC metrics

In this section is shown a number of customers by:

  • Cloud Delivery FMC;

  • Cloud Delivered FMC Enabled - if the count of CD_FMC is greater than zero, then the customers has spun up a Cloud Delivery FMC and has therefore enabled the product;

  • FTD for Cloud Delivered FMC - count of the number of FTD devices managed by CDO on this account. If the customer has a device that says FTD, then they have deployed a FTD device (compatible to the Cloud delivered FMC);

  • Cloud Delivered FMC Deployed - if the count of Cloud Delivery FMC is greater than zero AND the count of FTD for Cloud Delivered FMC count on this account is greater than zero, then the CD_FMC has been completed minimal deployment;

  • FTD;

  • FMC;

AI Assistant

In this section is shown a number of customers by:

  • With AI Assistant settings - whether the account turn on or turn off the AI Assistant feature;

  • Without Ai Assistant settings;

  • Cloud Delivered FMC Deployed - if the count of Cloud Delivery FMC is greater than zero AND the count of FTD for Cloud Delivered FMC count on this account is greater than zero, then the CD_FMC has been completed minimal deployment;

  • User Message - number of user prompt messages in the last 30 days;

  • AI Assist Message - number of AI Assistant responses in the last 30 days;